Refund & Return Policy

An order can be cancelled at any time before it is dispatched, for a full refund with no reason required. Email support@prabhandham.in with the order number. Once a parcel is with the courier it can no longer be cancelled, and becomes a return.

A reservation is not an order and needs no cancelling — it takes no payment. Ask to be removed at any time and you will be.

• ·Report these within 7 days of delivery, with photographs of the book and of the packaging.
• ·This covers transit damage, binding defects, misprinted or missing pages, and receiving a different volume from the one ordered.
• ·We replace the book at our cost, including return postage. If a replacement is not available, you get a full refund instead — including what you paid for shipping.
• ·Photographs matter: they are what lets us claim against the courier or the printer, and they mean we do not have to ask you to post the book back before we act.

• ·An unused book in resalable condition may be returned within 7 days of delivery.
• ·Return postage for a change of mind is yours to pay, and the original shipping charge is not refunded. The cost of carrying a heavy set both ways is real, and it is not recovered by us either.
• ·A book that has been written in, has a broken spine, or is missing its slipcase or packaging is not resalable and cannot be accepted.
• ·Ask before returning anything. An unannounced parcel is difficult to match to an order and slows your own refund.

• ·Approved refunds are issued within 5–7 business days of us receiving the returned book, or of approving a claim where no return is needed.
• ·Refunds go back to the original payment method through our payment processor. We cannot redirect a refund to a different card, account or person.
• ·Your bank or card issuer may take several further days to show the credit. That part is outside our control, and the processor’s refund reference is the proof that it was sent.
• ·Customs duties, import taxes and handling fees charged by a destination country are not refundable by us — they were never paid to us.

Write to support@prabhandham.in describing what happened and quoting the order number. Grievances are acknowledged within two business days and we will tell you what we intend to do about it, even when the answer takes longer to carry out.